After two failed attempt on the phones. It's called pass the buck to the other guy
Because why would we want just one company to run our phones when we can subcontract our brains out???
Anyway finally I call ideacom. They set up our phones way back when
They were there in 20 minutes, friendly , and extremely effective having the phones fixed in less than an hour!!
Whoo hoo!! An official thank you from my company and me for saving Monday!!